Please find below All Frequently Asked Questions:-

Artwork

Are all the pieces of artwork you sell original/hand painted?

Yes . Unless specifically stated, all the artwork sold by us is 100% original & hand painted.

Do I receive any documentation when I purchase a piece of artwork from you?

Yes. A Certificate of Authentication/Proof of Purchase document is provided with every piece of artwork purchased from us.

What type of canvas is used?

Generally the canvases used (stretched or box as indicated) are vegan friendly, unbleached cotton canvases stapled to a sturdy wooden frame for support and are acid free and pre-primed with gesso, ensuring that the colour is held on the surface and will not seep through.

What mediums are used in the artwork?

Unless otherwise stated, all our pieces of artwork are created using acrylic spray-paint or a combination of this and standard acrylic potted paint.

Can I see additional photos or a video of a particular piece of artwork that I am interested in purchasing?

Yes. Additional photos or a video of the artwork can be provided upon request - please email us in advance with details of which piece(s) you would like to see more of!

Is the artwork protected with any kind of lacquer or varnish?

Unless otherwise stated we do not tend to protect the artwork in this way as we have encountered issues whereby the product used has reacted with the original paint application. In addition to this, we feel that the shiny/glazed surface can also detract from the original artwork - so unless specifically requested we do not apply any top coat protection (lacquer or varnish).

The canvas on which my artwork has been painted is slightly bent or uneven?

Unfortunately, although great care is taken to avoid using distorted canvases in the first instance, the application of numerous layers of paint, coupled with the retraction & expansion during heat/cold environmental pressures can occasionally result in an element of “bowing” within the wooden supporting framework of the canvas. This is a common & somewhat expected/accepted occurrence where original artwork painted on canvas is concerned.  

The size of the canvas is not as described?

If you have purchased a piece of artwork and found that it does not have the measurements/dimensions originally described, please email us immediately upon receipt to discuss and keep all original packaging in case the item needs to be returned.

The colours in the painting I purchased do not look like they did on the website?

Occasionally colours can look different on a computer or phone depending on the screen resolution & display settings. If you believe the colours vary considerably to those expected, please email us immediately upon receipt to discuss and keep all original packaging in case the item needs to be returned.

Will purchased artwork be signed?

All artwork sold by us will come signed on the back of the canvas by the artist unless otherwise stated (or requested at time of ordering).

Do I receive any fixtures or fittings to hang my unframed artwork on the wall?

No. We do not provide any wall mounting fixtures for unframed canvases purchased from us.

Are prints of the artwork available to purchase?

We prefer to sell unique, original artwork but may occasionally release limited edition prints of specific (unsold) pieces. 

Can I view the artwork in person prior to purchasing?

This will depend on your location but if local to us (Orpington, Kent) this can be arranged. Please email us for details.

Do you only sell artwork painted by Al Douglas?

Primarily the artwork sold by us is created by Al Douglas but occasionally we may add pieces produced by other upcoming artists to our sales catalogue. Unless specifically stated, all artwork for sale on the website has been created by Al Douglas.

Framing

What type of frames do you supply?

The wooden Tray/Floater style canvas frames that we use are manufactured by and purchased from a third party framework company. Canvas floater frames give the illusion the canvas you place in the frame is floating in the distinctive space within the frame. These frames are usually used if you want to display a gallery wrap canvas since the edge of the painting or the canvas print does not get covered, and displays the entirety of the canvas leaving nothing to the imagination. Canvas Floater Frames are supplied without any glazing or backing. If you would like your artwork framed in an alternative type of frame please email us in advance to discuss.

Do you only sell Black or White Frames?

We only keep Black and White frames in stock – however if you require something different please email us in advance to discuss. Other options are available upon request but please be aware that this will likely result in additional costs and extended delivery times.

Can I have a piece of artwork framed by you if the framing option is not available?

If a framing option is not available it means we do not currently have that size/colour frame in stock – so please email us in advance to discuss if framing is still required. Please note that this will likely result in additional costs and extended delivery times.

How is the canvas fitted to the frame?

The painted canvas will be fixed to the inner section of the floater frame using multiple Command/Adhesive Velcro strips in addition to framing tape.

The canvas does not fit flush to the frame or is slightly bent/uneven?

As outlined above, although great care is taken to avoid using distorted canvases in the first instance, the application of layers of paint or pressure applied can occasionally cause an element of “bowing” in a canvases wooden support frame. This is a common & somewhat expected/accepted factor that occurs with a lot of original artwork painted on canvas. We will always take great care when framing a piece of artwork and do all we can to ensure your painting looks as good as it can prior to sending out.

The frame has arrived damaged?

If the frame is damaged in anyway please email us immediately upon receipt and provide photos of the damage in question and we will look into how best to resolve the issue for you. Any damage must be reported to us within three days of delivery and all original packaging kept in case the item needs to be returned.

The canvas has come unstuck from the frame?

If the canvas has come unstuck from the frame during transportation please email us immediately upon receipt and provide photos to illustrate the issue. For any issues of this nature occurring after initial delivery, please email us to discuss how best to resolve the matter.

Do I receive any fixtures to hang my framed artwork on the wall?

Yes - standard wall mounting fixtures are provided (that come with the frame direct from the third party frameworks company)

Commissions

Please also check the Commissions Page for additional details.

How do I order a commissioned piece of artwork?

Please complete the online Commission Artwork order form or simply email us for details.

How long does a commissioned piece of artwork take?

This obviously depends on the size and requirements of the commission piece in question. We will discuss the likely timeframes involved with the Client once the requirements have been outlined.

How much does a commissioned piece of artwork cost?

Again, this will vary depending on style, size and requirements – a price will be agreed with the Client once the full remit of the Commission has been provided.

Can I have a piece of art painted directly on my wall?

Yes. This is possible but will depend on location, requirements and availability. Please email us for details.

Payment

Can I get a discount if I purchase more than one piece of artwork?

Yes. Please email us in advance to discuss options.

Can I negotiate the price of a piece(s) of artwork?

No. The prices listed are non-negotiable but if multiple pieces are being purchased we may be able to arrange a discount. Please email us for details.

Can I be sent an invoice for any purchase made?

Yes. Please email us for details.

Do you sell Gift Vouchers?

Yes. £50 minimum up to any amount. Please email us for details.

Does the Gallery run Sales or any Promotions?

Yes. We may periodically run Sales or Promotional Discounts that will be advertised via the website and/or Social Media.

Can I pay in instalments?

Yes. For larger/more expensive items or bulk orders this may be agreed - please email us in advance to discuss possible payment options.

Delivery

How much does delivery cost?

We offer FREE delivery to UK mainland.

How will my artwork be delivered to me?

Unless advised, all purchased artwork is delivered via professional courier direct to your door with full tracking details provided in advance. We will ensure your artwork is securely packaged in order to reduce the chance of any damage occurring during transportation.   

How long will it take?

We aim to have any purchased artwork delivered to the customer within 7 working days of the order being placed. 

Can you deliver to countries outside UK Mainland?

We only offer free delivery to UK Mainland but please email us with any specific requests and we will try to accommodate them if at all possible although additional charges will apply.

The artwork is a present – can it be gift wrapped?

No. We do not offer a gift wrapping service at this time.

Returns Policy

The artwork I purchased has arrived late?

Occasionally through no fault of our own the courier service may encounter delays in delivering your artwork. We will provide details of tracking and keep you updated on any possible issues if and when they occur. If significant delays are experienced we will discuss with you the best way in which to resolve the issue.

The artwork I purchased has not arrived?

Occasionally through no fault of our own the courier service may encounter delays in delivering your artwork. We will provide details of tracking and keep you updated on any possible issues if and when they occur.

The artwork I purchased has arrived damaged?

If the purchased artwork has not arrived as expected or has been damaged during transportation please email us immediately upon receipt. Any damage must be reported to us within three days of delivery and all original packaging kept in case the item needs to be returned.

I do not like or require the artwork now that it has been received?

If for some reason you decide you do not wish to keep the artwork you have purchased from us, please email us immediately upon receipt (within three days) to discuss possible options. All original packaging should be kept in case the item needs to be returned. If an item is returned it will be checked for any damage prior to a full refund being issued and, if arranged through us, any delivery costs incurred deducte